The Self-Cancelling Subscription

Happy April 1st!

核心内容

This post is part of April Cools Club: an April 1st effort to publish genuine essays on unexpected topics.

Please enjoy this true story, and rest assured that the tech content will be back soon!

One Friday night a few months ago, my family and I sat down to relax and enjoy a TV show on our streaming platform of choice.

The subscription was a perk of one of our credit cards, and we had been satisfied customers for several months.

This time was different.

Instead of a "Continue watching" button, we saw "Start your free trial." Our streaming subscription had been deactivated.

[Sidenote: I'm intentionally not naming companies here.

Systems are hard, and systems across organizational boundaries are even harder.

This essay will do more good in the world in an educational capacity than in a "name names thereby throwing engineers under a bus" capacity.] - Easy to fix, surely?

- "No issues on our end" - Support ping-pong, and debugging steps for someone else - Black-box debugging to fall asleep - What (probably) happened - Systems are hard Easy to fix, surely?

Not a big deal, I thought.

The credit card info must have gotten desynchronized.

The streaming service requires a credit card on file.

Our card there had recently expired and been replaced.

Sometimes vendors are either lenient toward this, or are able to update the card automatically — but perhaps not this time?